Refund policy

Manufacturing Fault

All items must be returned first to be assessed to determine if manufacturing fault, once product has been tested, and if deemed to be a warranty fault, a replacement part will be sent out with standard post, plus tracking. Please note - ONLY the faulty part will be replaced, NOT the entire kit. If the customer would like Express Post options, it will be at their cost.

If you are unable to return your warranty part before assessment, the customer will be charged for the replacement parts, also the customer will need to send a clear video of the issue, so a replacement can be arranged. Please note - parts must still be returned to the warehouse before a refund can be made for all warranty replacements.

 

Change of Mind

We accept returns up to 30 days after purchase, of unused unopened products, postage charges are at Customers expense. Returns for change of mind are subject to a restocking fee of 20% and Customer is responsible for return postage charges.

Please Note: We do not accept "I have used for my trip and now don't need it" type of return, product must be brand new in unsealed box.

 

Incorrect Fit

If the product ordered is correct and for some reason doesn't fit your vehicle model, you must supply both video evidence and photographic evidence before returning the item to be refunded. Once kit has been received back into the warehouse your refund will be processed.

 

Wrong Product Ordered

Where an incorrect item has been ordered, we are happy to arrange an exchange for the correct product; however, the customer will be responsible for the shipping costs in each direction plus any additional costs in product value.