Returns & Consumer Guarantees
(Australian Consumer Law)

We accept change-of-mind returns within 30 days of purchase for items that are unused, unopened, and in original packaging.

• A 15% restocking fee applies

• All return postage costs are the responsibility of the customer

• Refunds will be issued after inspection and approval

If an incorrect item has been ordered, we are happy to arrange an exchange for the correct product; however, the customer is responsible for all shipping costs in both directions.

If a product has a manufacturing defect, you are entitled to a remedy under the Australian Consumer Law.

• Where the failure is minor, we will repair or replace the defective component only, at our discretion

• The entire product or kit will not be replaced unless required under ACL

• A reply-paid return label will be provided for the defective item

• Replacement parts will be dispatched the same business day once the returned item has been received and assessed.
   

Exclusions

This policy does not apply to:

• Damage caused by incorrect installation, misuse, modification, or neglect

• Normal wear and tear

• Products returned outside the stated timeframes